

If the error message is not related to Sendcloud, please contact the manufacturer of the printer for support. Not responding errors - is there any error message/code? If the error message makes mention of Sendcloud or our Print Client App, make a screenshot of the error message/code and contact us at for further assistance.

If you are printing a label and the printer is not responding, then the issue might be related to a bad output data or the printer is not receiving the order accordingly. Note: If you are not able to get the printer online after checking the steps suggested above, kindly contact the manufacturer of the printer for assistance because the printer might be defective. You can learn more about the printer status and how to solve printing problems on these Apple’s official articles, here and here. You will notice that a printer icon will appear on the dock, this icon will indicate the status of the printer as well:


In case you are using a print server or the printer is being shared from another computer in your local network, please test the printer by connecting it directly to your computer.
